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When can I expect to get my money ?

It will normally take 1-2 working days i.e. excluding Saturday, Sunday and Public Holidays, from the receipt of your package.

How will I be paid?

You can be paid by cheque to your specified address or via bank transfer.

How do I work out the value of my gold?

If you know the weight in grams and the carat of the gold, simply use the calculator on the home page of our web site.

What if I don’t know the weight or carat of my gold?

We will check the carat of the gold for you and then weigh it. The scales we use are electronic and government passed scales to calculate the exact weight. For any items that need to be returned, there will be a charge of £9.50 to cover postage, packaging and administration.

Please Note:

When testing the gold, small tarnishes may occur, which should be able to be polished out but we accept no responsibility for this.

What if my jewellery contains stones?

We only buy gold or platinum, so stones or non precious metals, such as springs, fillings and any base metals will be estimated before being removed.

What types of items do you pay for?

All types of Gold and Platinum

Do you pay for gold plated and costume jewellery?

No

What if the free quotation is different from my online calculation?

The prices we pay are for the prices fixed on the morning we receive the gold. We use electronic and government passed scales to accurately measure the weight of your gold.  Our quotation is free and you are under no obligation to accept when we contact you.